The Mobile Wash Company, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, when we share it, and the choices you have. By using our website, requesting our services, or communicating with us, you agree to the practices described below.
Information we collect
We collect information that you provide directly to us and information collected automatically when you interact with us. This may include:
- Contact information: your name, company, mailing address, email address and phone number.
- Service information: details about the yard, vehicles or equipment to be serviced, unit lists, service history, schedule details and any notes you provide.
- Payment information: billing details processed through our accounting and payment providers. We do not store full payment card numbers.
- Communications: the contents of messages, emails and texts you exchange with us, including consent records for text messaging.
- Website usage data: information such as your IP address, browser type and pages visited, collected automatically by our hosting provider. This website sets no advertising or tracking cookies.
How we use your information
- Provide, schedule and manage the services you request;
- Communicate with you about quotes, routes, invoices and service updates, including by text message where you have consented;
- Process payments and maintain records;
- Respond to your questions and provide customer support;
- Improve our services and website; and
- Comply with legal obligations.
Text messaging (SMS) and your consent
When you provide your mobile phone number, for example through our quote form, you may consent to receive text messages from The Mobile Wash Company related to your service, such as schedule confirmations, reminders, quotes, invoices and account updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. Opting out of text messages will not affect your ability to receive other communications from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates under any circumstances.
How we share your information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Service providers who perform functions on our behalf: our scheduling, logging and invoicing software (The Wash Book), accounting software (QuickBooks Online), payment processors, and the hosting and email providers that run this website and deliver quote requests (Cloudflare, Supabase, Resend). These providers may access your information only to perform services for us and are obligated to protect it.
- Legal and safety purposes, when required by law, subpoena, or to protect the rights, property or safety of our customers, our business or others.
Your rights and choices
- Request access to the personal information we hold about you;
- Ask us to correct or update inaccurate information;
- Request that we delete your information, subject to any legal record-keeping obligations; and
- Opt out of text messages (reply STOP) or unsubscribe from marketing emails at any time.
To make any of these requests, contact us using the details below.
Data security
We use reasonable administrative, technical and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page. Material changes will be posted here.
Contact us
The Mobile Wash Company, LLC
149 Erickson Rd, Esko, MN 55733
gavin@themobilewashcompany.com
(218) 606-7582